Track You Order

Track You Order main image Track You Order image

Where is My Order

1. Please click the 'Online Tracking' link on the Dispatch Notification emailed to you, noting delays can and do occur. 

2. If your delivery is delayed well beyond estimates, please contact us not the freight company as they will not consider a consignment enquiry unless it remains undelivered 3 working days longer than the estimated delivery window.

Part Order Delivered?

Split deliveries (e.g. 1 of 2 boxes delivered) are not uncommon as consignments sporadically get separated during transit. The 'Online Tracking' link will show that case still in transit. We find the balance of the order generally arrives in the next delivery run or two. 

Tracking says Delivered but I have no wine?

If your consignment is showing as delivered but you have not received it, we ask that you check with other family members and also neighbours before contacting us. Most drivers are now equipped with GPS tracking and/or may have photographic proof that we can request.