Freight

Shipping Calculator

For freight charges, estimated delivery times and the freight services available in your area, please use our Shipping Calculator by clicking here

Surcharges

As we pay freight per dozen, there are NO surcharges on dozen lots.

For non-dozen lots we still have to pay full dozen freight, insurance as well repacking costs.

The surcharge for non-dozen lots is $10.
The surcharge for less than 6 bottles total is $20.

Freight Times

Freight times are estimates from the Freight Companies and should be treated as a guide only and never guaranteed.

Freight Services

We offer the following freight services which is dependant on your Postcode:

Aramax Couriers
To a Business or Residential address where it's safe to leave unattended. Driver will NOT obtain a Signature. Authority to leave unattended required and assumed. More information can be found by clicking here

Australia Post
To a PO Box, Post Office, Business or Residential address. If a signature is required. If you miss the postman at the time of delivery and no authority to leave provided, the order is returned to your local Post Office for collection. More information can be found by clicking here

Star Premium
This is our specialised wine delivery service. More information can be found by clicking here

N.b.: First time customers. Due to new government regulations, you are required to sign for delivery in person. This only applies to your first order.

Heat Policy

In instances of extreme heat, by choosing 'Yes' to the Heat Policy on checkout, your wine will be held in our climate control at no cost to you until there is a clear path of milder temperatures between us and you. Alternatively, you may request immediate dispatch despite the heat (at your risk) by choosing 'No'. More on the Heat Policy can be found by clicking here

Cancellations

Cancellations are permitted but do incur a fee to cover our costs. More information can be found by clicking here

Online Tracking

You can track your order by clicking here